New Horizons Ireland offers the most comprehensive MS Dynamics CRM Course wherein 4 modules of Microsoft Dynamics CRM 2011 Applications are included:
- Sales Management
- Marketing Management
- Service Management and
- Service Scheduling
These courses are delivered in a 3 day boot camp by one of some the of the Official Microsoft CRM 2011 Manuals.
Introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.
Introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns.
Introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.
Introduces the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.
Depending on your experience level, less or more coursework may be required, all in one 3 day boot camp.
||80290A Marketing Automation in Microsoft Dynamics CRM 2011
||80291A Sales Management in Microsoft Dynamics CRM 2011
||80292A Service Management in Microsoft Dynamics CRM 2011
||80293A Service Scheduling in Microsoft Dynamics CRM 2011
Who's It For?
This exam is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2011 in their organization. The exam is also intended for service schedulers, administrators, office managers, CEOs, and consultants who want to demonstrate foundational understanding of the application functionality.
Certification and Exams
The MCTS: Microsoft Dynamics CRM 2011 Applications